Staying ahead of the next wave of scams
A recent wave of concierge scams has surfaced, with people trying to get hold of one’s credit card information. AARP is also planning to host a scam workshop to help consumers. Consumer Investig...
The Latest
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Gift card fraud causes headaches for users
NBC Bay Area Responds to two viewers whose gift cards had caused them headaches. One person said the store claimed they were too old, and another had $400 missing. So, they turned to Consumer Investigator Chris Chmura’s team for help.
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East Bay family's concert tickets vanish online
NBC Bay Area Responds to an East Bay family whose trip to a concert started on a sour note. Their tickets vanished online. So, they turned to Consumer Investigator Chris Chmura’s team for help.
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Tire rebate runaround and department store issue
NBC Bay Area Consumer Investigator Chris Chmura reports some of the recent cases his team has worked on.
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How to locate lost life insurance
Many families might have a windfall and not even know about it. Consumer Investigator Chris Chmura shows us a tool that’s reunited families with $10 billion over the years, by reconnecting them with deceased loved ones’ unclaimed life insurance policies and annuities.
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See why you can't see more than 10,000 complaints about California contractors
Are some contractors working the system to keep their records clean?
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What to know: California approves State Farm's emergency rate hike request
State Farm, California’s largest property insurer, won a first-of-its-kind emergency approval on Tuesday to quickly hike rates on more than a million homeowners and renters insurance policies.
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East Bay couple's engagement ring problem
NBC Bay Area Responds to an East Bay couple who’d fallen out of love with their engagement ring. Consumer Investigator Chris Chmura reports.
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Bay Area family's dishwasher dilemma
NBC Bay Area Responds to a viewer’s angst about an appliance. But get this, in order to get their money back, the viewer said they had to sign a confidentiality agreement. Consumer Investigator Chris Chmura reports.
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NBC Bay Area responds to a pricey EV charging station visit
Investigative Consumer Reporter Chris Chmura responds to the request for help after a Fremont woman was charged over $2,000 at an electric vehicle charging station.
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NBC Bay Area responds to a pricey plumbing problem
NBC Bay Area responds to a South Bay viewer’s pricey plumbing problem. Consumer Investigator Chris Chmura shows how his team helped.
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California moves to create public wildfire algorithm to ease insurance crisis
Fire and insurance experts convened on Tuesday to help California take a step toward solving its insurance issues with big data.
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96% success: See how new tech helped homes defend themselves from L.A. firestorm
NBC Bay Area Consumer Investigator Chris Chmura got an up-close look at some new firefighting technology that dozens of families built right onto their houses.
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How to file for an extension on your income tax
Tuesday is Tax Day, the deadline to file federal and state income tax returns. For those who aren’t ready, there’s a way to file for an extension.
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More ADU issues: California is investigating complaints about another builder
A frustrated homeowner in Martinez said two builders abandoned her and kept thousands of dollars. Consumer Investigator Chris Chmura responded.
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Experts try to solve California's home insurance crisis
Fire and insurance experts meet to discuss how to better assess fire risk more accurately to set insurance rates and create a new check on insurance companies. Consumer Investigator Chris Chmura reports.
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NBC Bay Area Responds: Airline shenanigans and missing luggage
NBC Bay Area Consumer Investigator Chris Chmura shares some recent cases the Responds team helped solve.
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Your car insurance premium might be going up. Here are some paths to savings
California is increasing the minimum auto insurance coverage limits for drivers. Our team found a few ways that you can save on your premiums.
